Refund Policy

Last updated: 25 September 2026

Try before you buy. The free trial lets you back up your first 100 photos and videos with everything the full version does. A Live Photo, together with its video and any edited version, counts as one. That way you can check MySimpleBackup works with your iPhone or iPad, your albums and your backup drive before you pay.

Once your licence is activated

Because you can try it fully first, purchases are final once you have activated your licence on a Mac. When you buy, you ask for your licence straight away and agree that your 14-day right to cancel ends once you activate it.

When we will refund you

• You haven't activated your licence yet: cancel within 14 days of buying for a full refund.
• It doesn't work as described: if MySimpleBackup is faulty, or doesn't work with a device and iOS version we list as supported, tell us. We'll try to fix it, and if we can't, we'll refund you.
• You bought it twice by mistake: we'll refund the duplicate.

How to ask

1. Email support@blankatlassoftware.com from the address you used to buy, or include your order number, and tell us what happened.
2. We'll reply, and if a refund is due, our reseller will refund the original payment method. Refunds usually arrive within 5–10 working days, depending on your bank.
3. Your licence is deactivated once the refund is processed.

Your legal rights

This policy doesn't affect your legal rights as a consumer, including your rights if the software is faulty or not as described.